Privacy Policy

Information in compliance with personal data protection regulations

In Europe and Spain, there are data protection regulations designed to safeguard your personal information, and compliance with these regulations is mandatory for our organisation.

For this reason, it is very important to us that you fully understand what we will do with the personal data we request from you.

Accordingly, we will be transparent and give you control over your data, using clear language and straightforward options that will allow you to decide how we use your personal information.

If, after reading this information, you have any questions, please do not hesitate to contact us.

Thank you very much for your cooperation.

  • Who are we?
    • Our company name: Ballena Alegre Management SL
    • Our Tax Identification Number (CIF / NIF): B56572951
    • Our address: Av. Roma 12, 08015, Barcelona (Barcelona, Spain)
    • Our contact telephone number: (+34) 932 261 302
    • Our contact e-mail address: hola@bamresorts.com
    • Our website: bamresorts.com

    We are at your disposal, so please do not hesitate to contact us.

  • What will we use your data for? In general, your personal data will be used so that we can communicate with you and provide our services. In addition, your data may also be used for other activities, such as sending you advertising or promoting our activities.
  • Why do we need to use your data? Your personal data is necessary for us to communicate with you and provide our services. In this regard, we will make available to you a series of options that will allow you to clearly and easily decide how your personal information is used.
  • Who will have access to the information we request? As a general rule, only duly authorised personnel within our organisation will have access to the information we request from you. Likewise, entities that need access to your personal information in order for us to provide our services may also have access to it. For example, our bank will have access to your data if payment for our services is made by card or bank transfer.

    Similarly, public or private entities to which we are legally required to disclose your personal data will also have access to your information. For example, tax regulations require us to provide the Tax Agency with certain information regarding financial transactions that exceed a specific amount.

    If, apart from the situations described above, we need to disclose your personal information to other entities, we will always request your prior consent through clear options that allow you to make an informed decision.

  • How will we protect your data? We will protect your data using effective security measures appropriate to the risks associated with its use. To this end, our organisation has adopted a Data Protection Policy and carries out annual checks and audits to ensure that your personal data remains secure at all times.
  • Will we send your data to other countries? Some countries offer a high level of protection for personal data, while others do not. For example, the European Union is considered a safe environment for your data. Our policy is not to transfer your personal information to countries that do not provide an adequate level of data protection.

    If, in order to provide our services, it becomes necessary to transfer your data to a country that is not considered as safe as Spain, we will always request your prior consent and implement effective security measures to minimise the risks associated with such transfers.

  • How long will we keep your data? We will retain your data for the duration of our relationship with you and for as long as required by law. Once the applicable legal retention periods have expired, your data will be securely deleted in an environmentally responsible manner.
  • What are your data protection rights? At any time, you may contact us to find out what information we hold about you, correct it if it is inaccurate, and request its deletion once our relationship has ended, provided this is legally permissible.

    You also have the right to request the transfer of your information to another organisation. This right is known as data portability and may be useful in certain situations.

    To exercise any of these rights, you must submit a written request to our address together with a copy of your ID card, passport, or equivalent identification document so that we can verify your identity.

    At our offices, we have specific forms available for exercising these rights, and we will be happy to assist you in completing them.

    For more information about your data protection rights, you may visit the website of the Spanish Data Protection Agency (www.agpd.es).

  • Can you withdraw your consent at a later date? Yes. You may withdraw your consent at any time if you change your mind regarding the use of your personal data.

    For example, if you previously agreed to receive information about our products or services but no longer wish to receive marketing communications, you may inform us by completing the objection-to-processing form available at our offices.

  • If you believe your rights have not been respected, where can you file a complaint? If you believe that our organisation has failed to respect your rights, you may file a complaint with the Spanish Data Protection Agency through one of the following channels:
    • Electronic headquarters: www.agpd.es
    • Postal address:
      Agencia Española de Protección de Datos
      C/ Jorge Juan, 6
      28001 Madrid, Spain
    • By telephone:
      Tel. +34 901 100 099
      Tel. +34 91 266 35 17

    Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or legal representative.

  • Will we create profiles about you? Our policy is not to create profiles of users of our services. However, there may be situations in which, for service delivery, commercial, or other purposes, we need to create information profiles about you.

    For example, we may use your purchase or service history to offer products or services tailored to your preferences or needs.

    In such cases, we will implement effective security measures to ensure that your information is protected at all times from unauthorised individuals who may seek to use it for their own benefit.

  • Will we use your data for other purposes? Our policy is not to use your data for purposes other than those explained above. However, should it become necessary to use your data for different activities, we will always request your prior consent through clear options that allow you to make an informed decision.